Get help

Your satisfaction with VKB products is our main goal.

While the controllers allow a simple setup as well as more advanced configurations, you may require hardware setup and software calibration assistance from time to time.

There are several ways to get help from VKB technicians and the community.

Product queries, order enquiries, sales support and general questions

Please send your enquiry to the VKB team at

We respond to most messages within 1 hour and usually the same day - even after hours. Enquiries we receive Fridays after 5pm AEST and throughout the weekend may not be responded to until the next business day. Thank you for your understanding! 

Hardware and software instructions

Please visit the VKB YouTube channel for installation and configuration instructions

Software downloads

Please find calibration software and instructions on the VKB Australia Downloads page

Technical support

Please sign up to the official VKB Discord server.
Here you can ask VKB technicians specific questions with hardware setup and issues as well as software configuration. Please allow some time for a VKB technician to respond to your message as they may help other customers in the meantime

Official VKB community forum

Please connect with the VKB community in the official VKB forum
Here you find official announcements, product manuals, technical discussions and much more

We want to get you flying with your VKB products in no time, so please reach out to us because we are here to help! Thank you.